Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, please send your refund request to Info@HopNGoTours.com and ensure you enclose booking confirmation, date of purchase, a screenshot of ticket, last 4 digits of Credit Card used for the transaction, and reason for your request. Once submitted, please allow 7-10 business days to receive a response from our finance department regarding your request. .
Uneligible refunds reasons: * Late Arrivals * No Call No Shows * A guest requesting to end tour early * Disrespecting tour staff and fellow traveler * 72 cancellation No show/ Late Arrivals ; (All Sales are final) As stated on the Hop’N Go Tours website, there are NO refunds for late arrivals/no shows. Please get in contact with a representative at Hop’N Go Tours if you’re going to be late. If guests are more than 15 minutes late, your reservation will be canceled and no refunds are available at the time. Please allow for a 10 to 15 minute grace period for our bus to arrive as we have other guests we pick up and want to ensure everyone a safe trip. There are NO refunds if guests ask to end the tour early! We are obligated as a business to see out all tours through until drop off. Cancellations the day of requested tour may be transferred and used for another time. Additional Guests There will be NO additional guests that can be added the day of your tour. All guests must register through the www.HOPNGOTOURS.com website with their name, address, and all travel information to be a part of all excursions. You will be charged a fee of $100 if you choose to add guests the day of your tour. NO EXCEPTIONS! .
Our Deposit Policy: All Guests are entitled to a refundable deposit after 48 Hours of purchase. After 48 Hours, we cannot guarantee a refund as your tour date is blocked off for other guests to not book.
Eligible refunds *Severe & uncontrollable weather in Atlanta, Georgia that does not allow us to operate at full capacity. *Unforeseeable Mechanical Issues with our passenger bus * Severe sickness from Hop’N Go Tours Staff.
